Last updated: 30/03/2022

1. PLEASE READ THIS REFUND POLICY CAREFULLY BEFORE MAKING ANY PURCHASE ON GEMBYTE.COM

This document is intended to be used as a supplement to the Gembyte International OÜ Terms and Conditions, which together constitute a legally binding agreement between you and Gembyte International OÜ.

By making a purchase or an exchange you certify that you have read, understood, and agree with this Refund Policy.

This Refund Policy covers the following purchases:

  • Skins
  • Gems

which all together referred to as “Products”.

2. WHEN ARE PRODUCTS ELIGIBLE FOR A REFUND?

Our Products are qualified as digital content (virtual items) which is exempt from the general withdrawal right due to their specifics upon the consumer’s prior express consent.

BY AGREEING TO THIS REFUND POLICY AND MAKING A PURCHASE YOU EXPRESSLY CONSENT TO THE LOSS OF YOUR RIGHT OF WITHDRAWAL AND WAIVE ANY RIGHTS IN CONNECTION THERETO.

YOU MAY REQUEST FOR A REFUND UPON THE FOLLOWING REASONS:

The Product was not received. Please keep in mind, that:

We start processing your purchase after your payment has been approved. Normally, it takes seconds to confirm your payment but may take up to 3 days depending on your payment method. You may check the status of your payment in your Gembyte.com account.

If you purchase a skin that is on hold period, you will be able to receive this skin into your inventory only after the expiration of the hold period.

If you have not received the ordered Product for any other reason please contact Gembyte.com Support team by any means stated below. Once we confirm the non-delivery we will proceed with the refund.

Fraudulent transactions. If the purchase was made not by you and your payment credentials were used fraudulently, please contact Gembyte.com Support team by any means stated below as soon as possible. We will investigate the case and if the money is still in our system we will proceed with the refund, otherwise, the refund is not possible.

3. WHEN CAN I EXPECT A REFUND?

By default, purchases will be refunded to the payment method used to make the purchase. Depending on your payment method a refund may take up to 45 days. In the event your payment method does not support refunds, we will credit the amount of the refund to your Gembyte balance.

4. HOW TO CONTACT US

You can request a refund or get other assistance with your Gembyte International OÜ purchases at our Support team via online tickets on Gembyte.com, Facebook, Twitter, Instagram, or Email.

We will take all reasonable efforts to solve your request in a good faith and in accordance with the legislation of your country.